This site and its contents are owned and operated by Stockport Fencing Ltd (“we” or “us”), Grantham Road, Stockport, Cheshire, United Kingdom, SK4 2LF.
Tel: 0161 477 0010
Registered in England and Wales with the registration number 1137923 at the above address.
Vat Registration Number: 158 5258 39
Website Content and Prices
We have taken every care when preparing and operating this website to ensure that item descriptions, prices etc are true and accurate and as such can only accept orders that have been checked and are deemed to be error free on our behalf.
Orders
You will have been given the opportunity to amend your order up until the point when you clicked on confirm order and as such any mistakes that result in costs incurred by us may be chargeable. By accepting these terms and conditions and placing an order you are making an offer of purchase which, if accepted by us, will result in a binding contract. It is important to note that although payment will be taken at this point we will not enter into a formal contract until either the goods have been dispatched (for standard products), or when we begin to manufacture special order products.
Upon receiving your order we will either contact you via the telephone number provided or send an acknowledgement e-mail detailing the particulars of your order to the e-mail address provided. Please check the details on this e-mail carefully to minimise the opportunity for error.
If for any reason we are unable to fulfil the order within the proposed timescale you will be notified by telephone or e-mail and given the opportunity to amend your order or offered a full refund (special order items exempt).
Delivery
We will endeavour to fulfil all deliveries within 7 days of order for standard products and within 14 days for most made to order products. If for any reason we are unable to fulfil the order within the proposed timescale you will be notified by telephone or e-mail and given the opportunity to amend your order or offered a full refund (special order products exempt from refund).
It is not a pre-requisite that somebody should be available to take delivery of the items but we would prefer that there were. If this is not possible we will deliver products without you being there, in this case Stockport Fencing accepts no liability for loss or damage to the products once delivered. Please remember that due to the weight of some of our products that delivery will be made to the nearest hard standing within the property boundary unless by prior arrangement and at the discretion of our employees.
Delivery will be made using a 7.5 tonne flat back vehicle (measuring approx. 2.4m wide). Please advise us if there are any access restrictions making this not possible and alternative arrangements will be made.
Cancellations
If for any reason you wish to cancel your order you can do this any time up to 5pm on the evening prior to delivery by e-mailing info@stockportfencing.co.uk. If you wish to cancel on the day of delivery please contact us on 0161 477 0010, please have your order number and date of order to hand when contacting us. Once you have taken delivery of the products and in line with the distance selling regulations you have seven working days (including Saturday) in which to cancel the contract and return the goods to us. You must do this by e-mailing info@stockportfencing.co.uk. Any telephone conversation relating to cancellation will be deemed as you providing notice of intent to cancel the order with only a written cancelation being legally binding. We are unable to offer a refund on any special order products once manufactured i.e. special size panels unless they are found to be incorrect due to our mistake.
As you have the right to cancel the order as detailed above we also have the right to refuse a contract of sale largely, but not exclusively, due to the following reasons.
1. The goods ordered are no longer available.
2. Authorisation for your payment was declined.
3. A pricing error occurred through our mistake.
4. The incorrect delivery option has been selected and as such the order has been underpaid.
If any of the above or indeed other situations result in a cancelled order prior to despatch and assuming payment has been taken for the goods then we will immediately refund any money taken for the order and notify you with our reason for cancellation and in order to offer you suitable alternatives.
Returns/ Refunds
The cost of returning the products for anything other than unsatisfactory quality will be your responsibility. We would be prepared to collect bulky items and return them to our premises for our standard delivery price as charged on the order. As we often subsidize the cost of delivery by offsetting it against the price of the products we reserve the right to include an additional charge where we deem it necessary to recover our costs. A refund or part refund (taking into account the collection charge) will be only offered assuming the materials are in a re-saleable condition and have not been damaged through handling at your premises.
If an order is cancelled due to user error (i.e. when ordering products outside our delivery area without contacting us to discuss pallet delivery prices or when ordering non-boxable items as boxable) we reserve the right to recover charges incurred for the online payment processing via Paypal or Sagepay. These costs will be deducted from your refund figure. We cannot accept returns on special order products unless replacements are being provided due to unsatisfactory quality.
Prices
Whilst we take every care to ensure that the prices shown on the website are correctly published we reserve the right to cancel any orders prior to dispatch whereby the prices shown/ charged are incorrectly published.
Pictures
All pictures shown on this website are for illustrative purposes only and ordered products may not exactly match those shown. Each picture will show the product type but may not show that particular size and there may be slight variations in colour etc due to lighting and display. We will not accept colour variations as a valid reason for return once you have received your goods. If you are particular about the exact shade of the panels required then please visit us to inspect the panels in person or contact us to arrange for a colour sample to be sent to you. Should you wish to return your goods due to expectations of colour then you will be refunded less the charge for the initial delivery and for collecting the panels.
Copyright
All images and text displayed on this website have been produced by Stockport Fencing Ltd and as such are copyrighted under current legislation. Unauthorised use of images, logos and / or text taken from the pages will be taken very seriously and will be dealt with by our legal representatives.